# Define Phase

**Why this Project ? – Business Case **

**Project Charter **

**SIPOC – to find process scope and inputs**

CTQ’s identification – to come down from Macro to micro objectives – CTQ’s have to be specific and measurable.

**Create CTQ specification table – CTQ operational definition of measure – Specifications / defect definition – ****Kano**** status**

# Measure Phase

Prioritization Matrix Or FMEA to identify critical inputs / process variables for data collection

**Data collection plan **

**Gauge R & R for the people measuring a characteristic with an instrument**

**Data type – Continuos data / Discrete data**

**For continuos data – individual control chart to identify special causes if any – can you explain and contain those special causes if yes delete the out of control points and re – calculate the limits. If you can’t explain then live with those out of control situations**

**Test for normality – basic statistics – display descriptive statistics – Graphical summary – P-value <>**

**Calculate sigma rating from your book after finding total PPM (from overall expected performance – for normal data – from overall observed performance for non – normal data)**

**For discrete data calculate defects per million opportunities (we recommend you to take number of opportunities as 1)**

# Analyze

**Process analysis – activity flow chart – value added and non – value added activities**

**Deployment flow chart (where it involves other departments)**

**Cause and effect diagram / fish bone diagram – done through brain storming for each CTC **

**Validation of the causes – through Gemba investigation – data analysis (hypothesis testing, analysis of variance, regression analysis)**

**Mostly for manufacturing cases doing design of experiments**

### Improvement

**How to implement the solutions – solution prioritization matrix – cost benefit analysis – Piloting – FMEA of the improved process (risk analysis of the suggested solution)**

**Implementation planning – resource, time and involvement of stakeholders**

### Check, Control, Standardize and Close

**How to evaluate benefits/ results **

**Check before and after through individuals control chart, histogram, time series plot, dot plot (for continuous data) and Pareto chart (for discrete data).**

**Decorate the presentation in an innovative manner (don’t stress on presentation if your results are not good).**

**Always evaluate sigma levels before and after. There could be an improvement without meeting the target. Explain what needs to be done. Take it up as a next project or give it to someone else.**

**QC process chart – control plan**

**Standardization/ Documentation of standardized method**

**Project Documentation and hand over **

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